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Malcolm Ong
Head of Product
South China Morning Post
Malcolm Ong

Malcolm Ong is the Head of Product at the South China Morning Post (SCMP), a leading global news media company.

He joined SCMP from Lyft, a ride-sharing company that operates in over 300 markets in the US and Canada. There, he led an array of product initiatives from to organic passenger and driver growth to partnerships with Fortune 500 corporations. Malcolm’s team launched Lyft’s first progressive web app (PWA), Amazon Fire app, Windows 10 app, and its iconic connected dashboard light called “Amp”. Prior to Lyft, Malcolm was an Entrepreneur-in-Residence (EIR) at 500 Startups, a global venture capital fund with over US$350 million in committed capital, where he advised a class of 30+ startups through the fund’s accelerator program. Before 500 Startups, Malcolm co-founded Skillshare, an NYC-based education-tech start-up, and led the product team at OMGPOP, an NYC-based gaming studio. He has also held senior technology positions at Razorfish and IBM.

Malcolm holds a BSc degree in Computer Science with a double major in Business Administration from Carnegie Mellon University.


Alpha Stage
Dealing With Your Power User Frustration Churn
Growth & Expansion Track

In this session, panelist will share how they define their power user and at some point where they reach of frustration churn from the power users, how their strategy to overcome it. This will help the audience who face a similar problem.